Does a human read Virtual Communities'

[Dix]

When attempting to create an account at Russia.com I had a bout of "brain-fade" and typed in an invalid e-mail address.

OK, so I send off a note to support to either have the account deleted so I can recreate it (with an e-mail adress that works) or to have the initial password sent to the correct e-mail address... simple right???

Well, I get back an e-mail saying that to delete my mail account (which I didn't sign up for - it was for the message boards) I needed to answer 4 questions:

USERNAME
DOMAIN
PASSWORD
BIRTHDATE

OK, well, no problem really, I send back an e-mail specifically stating that I didn't sign up for an e-mail account... it was a message board membership... but, I did answer three out of four questions. Obviously I couldn't give a password beacuse due to the bad e-mail address I originally used I never got one (which I exlained).

Should have been a no-brainer right?

Well, I guess it really IS a NO-BRAINER because some NO-BRAIN responded to that e-mail with the EXACT SAME "CANNED" e-mail I got the first time around.

Hello Virtual Communities... is anyone home????

- Dix

[Dix]

So it's VIRTUAL COUNTRIES, not "communities"

Still, is anyone at the wheel or are we on autopilot?

- Dix

[NORRYM]

Not related to your original query; Do you realize, you could have edited your earlier post, instead of creating the new one for the purpose of correction?

emkay/02/08/01

Dix, you were writing to the company that supports email not membership. That is why you were not getting the response you wanted.

I have now received your request(boards@russia.com) and sent you a personal email.

Thank you.